Privacy Policy

2. Information We Collect

2.1 Information You Provide Directly

• • Account Information: Name, email address, password, and optional profile information
• • Payment Information: Payment details (such as card and billing information) are collected and processed securely by our merchant of record, Paddle. We receive limited transaction information (such as payment status and transaction/subscription identifiers) to operate your subscription.
• • User Content: Images or video you upload for geolocation analysis and any contextual information you provide
• • Communications and Inquiries: Messages you send to our support team, affiliate applications, enterprise inquiries, feedback you provide, and related contact details such as your name, email address, organization, and message content

2.2 Information Collected Automatically

• • Usage Data: Pages visited, features used, analysis requests made, and interaction patterns
• • Device Information: IP address, browser type and version, operating system, device identifiers
• • Log Data: Access times, error logs, and system activity
• • Cookies and Similar Technologies: Session data, preferences, and analytics identifiers
• • Performance Metrics: Response times, processing duration, and service reliability data

2.3 Information from Third Parties

• • Authentication Providers: Basic profile information when you sign in using Google OAuth
• • Payment Provider (Paddle): Transaction confirmation, subscription status, and related identifiers
• • Analytics Providers: Aggregated usage statistics and demographic information

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision and Improvement

• • Process and analyze uploaded media to provide geolocation results
• • Maintain, operate, and improve the Service functionality and performance
• • Develop new features and enhance user experience
• • Provide sharing features, including shared result pages and public gallery listings when you choose to promote a result
• • Provide customer support and respond to affiliate, enterprise, and general inquiries
• • Troubleshoot technical issues and optimize system performance

3.2 AI Model Training and Development

• • Train and improve our AI geolocation models using anonymized and aggregated data only
• • Enhance accuracy and reliability of location predictions
• • Research and develop new machine learning techniques
• • Important: Individual uploads are never used for training without explicit anonymization and removal of personally identifiable information

3.3 Communications

• • Send service-related notifications and updates
• • Provide technical notices, security alerts, and support messages
• • Send marketing communications (with your consent, where required by law)
• • Respond to your requests, questions, and feedback

3.4 Business Operations

• • Coordinate subscription billing and maintain billing/transaction records
• • Detect, prevent, and address fraud and security issues
• • Enforce our Terms of Service and other policies
• • Comply with legal obligations and respond to lawful requests
• • Protect our rights, property, and safety, as well as those of our users

3.5 Analytics and Research

• • Analyze usage patterns and user demographics
• • Conduct research to improve our services and develop new products
• • Generate aggregated, non-personally identifiable statistics

4. Data Sharing and Disclosure

We never sell your personal information to third parties. We may share your information only in the following circumstances:

• • Service Providers: Third-party vendors who perform services on our behalf (cloud hosting, payment processing, analytics) under strict confidentiality obligations
• • Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, where data may be transferred to the acquiring entity
• • Legal Requirements: When required by law, court order, or governmental regulation, or to protect our legal rights
• • Safety and Security: To protect the safety, rights, or property of our users or the public
• • With Your Consent: When you explicitly authorize us to share specific information
• • Public Shared Results: If you choose to promote a result to the public gallery, the shared result (including associated media previews, titles, descriptions, and context you provide) will be publicly visible and may be indexed by search engines
• • Aggregated Data: Non-personally identifiable, aggregated, or anonymized data for research, analysis, or marketing purposes

5. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect your data:

• • Encryption in Transit: We typically use industry-standard encryption (such as TLS) for data transmitted between your device and our servers
• • Encryption at Rest: We may use encryption for certain data stored on our systems, depending on the data type and system design
• • Access Controls: We restrict access to personal data to authorized personnel and service providers with a legitimate need to know
• • Authentication: We use authentication and authorization controls to help prevent unauthorized access
• • Monitoring: We use logging and monitoring to help detect suspicious activity and operational issues
• • Security Reviews: We periodically review and improve our security practices as our systems evolve
• • Incident Response: We maintain processes designed to detect, respond to, and mitigate security incidents

No method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we work to maintain and improve safeguards appropriate to the nature of the data we process.

6. Data Retention

We retain your data for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy:

• • Uploaded Media: Deleted immediately after the analysis is completed. If you choose to create a share link or promote a result to the public gallery, we retain the associated media needed to serve that shared result while the share link remains active (for example, until you delete or disable the shared link), subject to legal, security, and fraud-prevention needs
• • Analysis Results: Retained for 30 days. If you choose to create a share link or promote a result to the public gallery, we retain the shared result while the share link remains active (for example, until you delete or disable the shared link), subject to legal, security, and fraud-prevention needs
• • Account Information: Retained while your account is active; if you delete your account, we take steps to deactivate access and anonymize core profile identifiers in our primary user record, subject to applicable retention obligations
• • Transaction Records: We and/or our merchant of record (Paddle) may retain transaction records as required by law and for accounting, tax, and fraud-prevention purposes
• • Log Data: Retained for 30 days for security, troubleshooting, and reliability purposes
• • Anonymized Data: May be retained for longer periods for research and analysis where reasonably necessary

Shared links are intended to make a specific result accessible via a URL. If you create a share link or promote a result to the public gallery, the shared result (and any necessary associated media) may remain accessible until you delete or disable that link. Public shared results may be indexed by search engines or cached by third parties.

If you delete your account, we promptly revoke active access credentials and anonymize core profile identifiers in our primary user record. We may retain certain records where required by law or for legitimate business purposes, including transaction, security, fraud-prevention, and historical relational records. To help prevent re-registration or sign-in using the same deleted email address, we may retain a one-way cryptographic hash of that email rather than the plaintext address.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

7.1 Access and Portability

• • Request access to the personal information we hold about you
• • Receive a copy of your data in a structured, machine-readable format
• • Transfer your data to another service provider

7.2 Correction and Updates

• • Correct inaccurate or incomplete personal information
• • Update your account information through account settings

7.3 Deletion and Erasure

• • Request deletion of your personal information (right to be forgotten)
• • Delete your account; when processed, account access is deactivated and core profile identifiers are anonymized, subject to applicable retention obligations
• • Request deletion of specific analysis results or uploaded media

7.4 Objection and Restriction

• • Object to processing of your personal information for certain purposes
• • Restrict processing in certain circumstances
• • Opt-out of marketing communications at any time

7.5 Withdraw Consent

• • Withdraw consent for data processing based on consent (where applicable)
• • Note: Withdrawal does not affect the lawfulness of processing before withdrawal

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days. You may also have the right to lodge a complaint with a data protection authority.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• • Essential Cookies: Required for basic Service functionality (authentication, security)
• • Functional Cookies: Remember your preferences and settings
• • Analytics Cookies: Help us understand how users interact with the Service
• • Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookies through your browser settings. However, disabling certain cookies may limit Service functionality.

9. International Data Transfers

GeoSeer is operated from China. If you are accessing the Service from outside China, please be aware that your information may be transferred to, stored, and processed in China and other countries where our servers and service providers are located. These countries may have different data protection laws than your country of residence. By using the Service, you consent to the transfer of your information to China and other countries as necessary to provide the Service. We implement appropriate safeguards to protect your information in accordance with this Privacy Policy and applicable laws.

10. Children's Privacy

The Service is not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information promptly.

11. Third-Party Links and Services

The Service may contain links to third-party websites, applications, or services (e.g., Google authentication, Mapbox, and our payment provider/merchant of record, Paddle). This Privacy Policy does not apply to these third-party services. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you access through the Service.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• • Right to know what personal information is collected, used, shared, or sold
• • Right to delete personal information held by us
• • Right to opt-out of the sale of personal information (we do not sell personal information)
• • Right to non-discrimination for exercising your CCPA rights
• • Right to request disclosure of information collected in the past 12 months

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

• • Legal basis for processing: Contract performance, legitimate interests, consent, or legal obligations
• • Right to lodge complaints with your local data protection authority
• • Right to object to processing based on legitimate interests
• • Right to restrict processing in certain circumstances

Data Controller: Shenzhen Ques Technology Co., Ltd.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of material changes by posting the updated Privacy Policy on the Service and updating the "Last updated" date at the top of this page. For significant changes, we will provide additional notice (such as email notification or a prominent notice on our website) at least 30 days before the changes take effect. Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• • Email: [email protected]
• • Company: Shenzhen Ques Technology Co., Ltd.
• • Website: quesx.com

We will respond to your inquiry within 30 days or as required by applicable law.